FAQ
How our first pre-order works
1. Choose your pieces
Select your favorite items from the Core Collection and place your order during the pre-order period.
2. We reserve your order
Once your order is placed, your selected pieces are reserved for you.
3. We ship your order
As soon as your items arrive at our warehouse and are ready for fulfillment, we will ship your order and send you a shipping confirmation by email.
When will my pre-order be shipped?
Your pre-order will ship as soon as the collection arrives at our warehouse. The estimated shipping window will be shown on the product page and in your order confirmation.
We will keep you updated by email if anything changes.
Can I return a pre-order item?
Yes. Pre-order items can be returned within 30 days after delivery, as long as they are unworn, unused, with all tags attached and in the original packaging.
Once your return is approved, you will receive the return instructions and label.
What size should I choose?
Most of our pieces fit true to size. We recommend choosing your usual size.
For the best fit, check the size guide on each product page. If you are between two sizes, choose the size based on your preferred fit: smaller for a more compressive feel, larger for a more relaxed fit.
Where do you ship?
We currently only ship to Germany.
Can I change or cancel my pre-order?
If your order has not been processed yet, we may be able to help you change or cancel it. Please contact us as soon as possible with your order number.
Once your order has been prepared for shipping, changes or cancellations may no longer be possible.